Please read our booking/cancellation policy before committing to an appointment. 

• Payment in full is required at the time of booking. All payments are nonrefundable. Any cancellation or rescheduling must be made at least 48 hours before your booking. Request made less than 48 hours before your appointment will not be rescheduled or refunded. To reschedule, please use the contact form on the contact us page. This policy is for every client, no exceptions will be made.
  
  
• The minimum age requirement to receive treatments is 18 years. 

• It is the client’s personal responsibility to fully disclose to the therapist any relevant medical issues in advance of any treatment.

• Please note that a mandatory consultation form is required to be completed before your treatment can begin.

• Advanced reservation for treatments is recommended as all treatments are subject to availability. Bookings for weekends should be made at least two weeks in advance to secure a specific or preferred time or dates.  

• We work to scheduled treatment times. If you are running late, in consideration of our next client, your treatment still must end as scheduled, and full charges will apply. 

• Serenity Treatment Room strives to provide the utmost in customer service and satisfaction with the treatments provided. All our treatments are carried out by qualified therapists. If you have a treatment that you are dissatisfied with, please raise the issue whilst you are still having your treatment in order to give us the opportunity to improve your experience. We cannot issue refunds on any treatments, but we will look into your concerns immediately.

• Please ensure that you inform your therapist if you experience discomfort at any stage during your treatment so that we may be able to tailor the treatment to meet your needs. Such issues may include the room temperature, the level of pressure being applied during a massage, a product feeling uncomfortable on the skin, the amount of conversation taking place during your treatment, etc.

• When you schedule your appointment with Serenity Treatment Room, you are agreeing to these terms & conditions.